Terms of Service

01Who we are

King Agency LLC (“King Agency”, “we”, “us”) is a limited liability company registered in the State of Missouri, United States, operating the website at kingagencynetwork.com. We are a digital agency. We design and build websites and mobile applications for home service businesses, publish those applications to the Apple App Store and Google Play on our clients’ behalf, and provide a subscription platform that includes hosting, maintenance and an AI assistant that communicates with your customers by text and chat.

You can reach us at hello@kingagencynetwork.com or by post at Harrisonville, Missouri, United States.

02Agreement to these terms

By visiting our website, submitting a waitlist or enquiry form, signing an order form or paying an invoice, you agree to these Terms of Service, our Privacy Policy and our Refund Policy. If you do not agree, please do not use our website or services.

If you are entering into this agreement on behalf of a company, you confirm that you are authorised to bind that company. Our services are sold to businesses for business purposes and are not intended for consumers.

You must be at least 18 years old to use our services. Our website and services are not directed at children.

03What we provide

The specific work we will deliver is set out in the order form, proposal or statement of work that you approve (the “Order”). The Order controls the scope, the one-time build fee, the monthly subscription fee and the launch schedule. Where the Order and these terms conflict, the Order applies to the subject it covers.

Build services

Build services typically include discovery, information architecture, visual design, front-end and back-end development, content setup, quality assurance, and submission of your mobile application to the Apple App Store and Google Play.

Subscription services

The subscription typically includes hosting, uptime monitoring, security patches, operating system and store compliance updates, configuration of the AI assistant, and an agreed allowance of content changes each month. Anything outside that allowance is quoted separately before we start.

Changes to scope

Either of us may propose a change. Changes take effect only when both of us confirm them in writing, along with any effect on fees or timeline.

04Your responsibilities

• Give us accurate business information, and the content, brand assets and account access we need to do the work.
• Respond to review requests and approvals within a reasonable time. Delays in your feedback move the launch date.
• Make sure you hold the rights to all logos, photographs, text and other material you give us.
• Hold and maintain the licences, registrations and insurance your trade requires in the areas you serve, and make sure the claims on your website and app are accurate and not misleading.
• Keep your own Apple Developer and Google Play accounts in good standing where the applications are published under your accounts, and pay the fees those platforms charge you directly.
• Use the platform and the AI assistant in line with applicable law, including the rules that apply to commercial text messages and marketing email in your jurisdiction.

05Fees, invoicing and taxes

• All fees are stated and payable in United States dollars.
• The one-time build fee is invoiced as set out in the Order, usually part on signature and the balance at launch. Build work begins once the first invoice is paid.
• Subscription fees are billed monthly in advance from the launch date, or annually in advance where that option is chosen, and renew automatically until cancelled.
• Invoices are due on receipt unless the Order says otherwise. We may pause services on accounts more than fifteen days overdue, after giving you written notice.
• Late amounts may carry interest of 1.5% per month, or the maximum the law allows if lower.
• Prices exclude sales, use and similar taxes, which we add where we are required to collect them. You are responsible for any withholding taxes in your jurisdiction.
• We may change subscription pricing on at least thirty days’ written notice, effective at your next renewal. Waitlist founding pricing is honoured for the period we state in writing to you.

Refunds and cancellations are covered separately in our Refund Policy, which forms part of this agreement.

06Ownership of work and content

What you own

Your brand, your domain names, the content you supply and your customer relationships remain yours at all times. Once the applicable invoices are paid in full, you own the final deliverables produced specifically for you under the Order: the visual design of your website and application, the custom code written for you, and the content configured in them.

What we own

We keep ownership of everything we bring to the work: our platform, our infrastructure, our internal libraries, tooling, templates, know-how and any general-purpose components we reuse across clients. Where a deliverable includes those components, we grant you a perpetual, worldwide, non-exclusive licence to use them as part of that deliverable. Third-party and open-source components stay under their own licences.

Leaving us

If you cancel, we will on request transfer your application listings and export your website content and customer records in a common format, provided your account is paid up. We do not hold your brand or content hostage. We may charge a reasonable, quoted fee for migration work that goes beyond a standard export.

Portfolio use

Unless you tell us in writing that you would rather we did not, we may show your name, logo and screenshots of the work in our portfolio and marketing.

07The AI assistant

Our platform includes an AI assistant that replies to your customers by text message and chat, answers routine questions about your services and books appointments based on the information and rules you give us.

• The assistant does not place or answer telephone calls, and we do not record or transcribe calls.
• The assistant identifies itself as an automated assistant and always offers a handoff to a person on your team.
• It works from the services, service areas, hours, policies and price ranges you provide. You are responsible for keeping that information accurate.
• Automated systems can make mistakes. You should review bookings and quotes before relying on them, and we recommend you treat automated output as a draft rather than a binding commitment. Any quotation or estimate produced automatically is indicative until you confirm it.
• We do not use your data or your customers’ data to train third-party foundation models. See our Privacy Policy for details.

08Acceptable use

You agree not to use our website, platform or services to:

• break any applicable law or regulation, or infringe anyone’s rights;
• send unsolicited bulk messages, or contact people who have opted out;
• publish content that is unlawful, deceptive, defamatory, or that misrepresents your licences, certifications or pricing;
• upload material that contains malware, or attempt to probe, scan or breach our systems or another client’s data;
• resell, sublicense or white-label the platform without our written agreement;
• reverse engineer the platform or use it to build a competing product.

We may suspend access immediately where we reasonably believe there is unlawful activity, a security risk, or a threat to other clients, and we will tell you why as soon as we can.

09Third-party services

Delivering the work depends on services we do not control, including Apple, Google, hosting providers, messaging carriers, payment processors and mapping providers. Their terms, review processes, approval decisions and outages apply to you as well, and are outside our control. We will always do our best to get an application approved, but we cannot guarantee that a third-party platform will accept or continue to accept it.

10Confidentiality

Each of us may receive non-public information from the other. Both of us agree to use the other’s confidential information only to perform this agreement, to protect it with at least reasonable care, and not to disclose it to anyone except employees, contractors and advisers who need it and are under similar obligations. This does not apply to information that is public through no fault of the receiver, was already known to the receiver, or must be disclosed by law, provided the other party is notified where that is permitted.

11Service levels and availability

We aim for high availability and monitor our systems continuously, but no internet service is uninterrupted. We carry out planned maintenance outside normal business hours where practical and give notice of work likely to cause a visible interruption. Support requests are answered within one business day on standard plans, or as stated in your Order on higher plans. Business days are Monday to Friday, excluding United States federal holidays.

12Warranties and disclaimers

We warrant that we will perform the services with reasonable skill and care, in a professional manner, using suitably qualified people. If a deliverable does not materially match the Order, tell us within thirty days of delivery and we will correct it at no charge. That correction is your primary remedy for defective work.

Except as expressly stated in these terms, our website, platform and services are provided “as is” and “as available”, and we disclaim all other warranties to the fullest extent the law allows, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant any particular commercial result. We do not promise a specific number of leads, bookings, app downloads, search ranking or revenue figure, because those depend on factors outside our control.

13Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost goodwill or lost data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to this agreement is limited to the total fees you paid us in the twelve months immediately before the event giving rise to the claim.

Nothing in this agreement limits liability that cannot lawfully be limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

14Indemnity

You agree to indemnify and hold us harmless against third-party claims, damages and reasonable costs arising from content or materials you supply, from your use of the services in breach of these terms or applicable law, from your trade work performed for your customers, or from claims that material you provided infringes someone’s intellectual property. We will indemnify you on the same basis against third-party claims that the custom deliverables we created for you infringe a third party’s intellectual property rights, provided you notify us promptly and let us control the defence.

15Term, suspension and termination

• Build engagements run until the deliverables in the Order are completed and accepted.
• Subscriptions run month to month after launch, unless you chose an annual term, and renew automatically until cancelled.
• You may cancel a monthly subscription at any time, effective at the end of the current billing period, by emailing billing@kingagencynetwork.com.
• Either of us may terminate for material breach if the breach is not cured within fifteen days of written notice.
• On termination you must pay for work performed and for the current billing period. We will keep your data available for export for thirty days, then delete it in line with our Privacy Policy.

16Changes to these terms

We may update these terms as our services change or the law requires. We will post the new version here with a revised date and version number. Where a change materially reduces your rights, we will give at least thirty days’ notice by email to active clients before it takes effect. Continuing to use the services after that notice period means you accept the updated terms.

17Governing law and disputes

This agreement is governed by the laws of the State of Missouri, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting formal proceedings, both of us agree to try in good faith for thirty days to resolve the dispute by discussion, starting with written notice to the other party. If that fails, the state and federal courts located in Harrisonville, Missouri have exclusive jurisdiction, and both of us consent to venue there. Each of us may still seek injunctive relief in any competent court to protect intellectual property or confidential information.

18General

• Independent parties. We act as an independent contractor. Nothing here creates a partnership, joint venture, employment or agency relationship.
• Assignment. Neither of us may assign this agreement without the other’s written consent, except as part of a merger or sale of substantially all assets.
• Subcontractors. We may use qualified subcontractors, and we remain responsible for their work.
• Force majeure. Neither of us is liable for delay caused by events outside reasonable control, provided the affected party notifies the other and works to resume performance.
• Severability. If a provision is unenforceable, the rest stays in force and the provision is limited to the minimum extent necessary.
• No waiver. Not enforcing a right at one time does not waive it later.
• Entire agreement. The Order, these terms, the Privacy Policy and the Refund Policy are the whole agreement between us on this subject and replace earlier discussions.
• Notices. Notices may be sent by email to the addresses on the Order, or to legal@kingagencynetwork.com for us.

19Contact

Questions about these terms:

King Agency LLC
Harrisonville
Missouri
United States
legal@kingagencynetwork.com