Refund Policy

01Scope

This policy applies to every service King Agency LLC sells: one-time design and development work (“build fees”), monthly and annual platform subscriptions, and any additional work quoted separately. It forms part of our Terms of Service. All amounts are in United States dollars.

There is no charge to join the waitlist, submit an enquiry or take a scoping call, so nothing is payable until you approve an order form.

02Subscriptions

Cancelling

Monthly subscriptions run month to month with no minimum term after launch. You can cancel at any time by emailing billing@kingagencynetwork.com from an address on the account. We confirm in writing within one business day.

Cancellation takes effect at the end of the billing period you have already paid for. Your website, application and assistant keep running until that date, and there is no cancellation fee. We do not pro-rate a partial month, because the hosting, licences and maintenance for that period have already been provisioned.

First month guarantee

If the platform is not right for you, tell us within 14 days of your first subscription charge and we will refund that first month in full. This applies once per client, to the first subscription period only, and it does not cover the one-time build fee for work already delivered.

Annual plans

If you prepaid for a year and cancel mid-term, we refund the unused whole months remaining after the month in which you cancel, less any discount you received for paying annually. For example, cancelling in month four of a twelve-month term refunds eight months at the standard monthly rate.

If we discontinue a service

If we stop offering a service you subscribe to, we give at least 60 days’ notice, refund any prepaid period beyond the end date, and help you export everything.

03Build fees

Build work is quoted as a fixed fee and delivered in stages that you approve. Because the fee pays for design and development hours, refundability depends on how far the work has progressed when you cancel.

Your order form states how the fee is split across stages, so the calculation is never a surprise. If we cancel the project for a reason that is not your fault, we refund everything paid for stages we did not complete.

04If something is wrong with the work

If a deliverable does not materially match what your order form describes, tell us within 30 days of delivery. We will fix it at no charge. If we cannot bring it into line with the agreed scope within a reasonable time, you may cancel the affected part of the engagement and we will refund the fee for that part. Corrections are our first remedy, because in almost every case fixing the work is what the client actually wants.

Requests for features or changes that were not in the approved scope are new work, and are quoted separately rather than treated as defects.

05What is not refundable

• Fees charged directly to you by Apple, Google, domain registrars or other third parties. Those are their charges, under their own terms, and we never receive them.
• Work you have approved and we have delivered.
• Third-party licences, stock assets or paid integrations bought for your project at your request.
• Message, notification or usage overages beyond your plan allowance that have already been sent.
• Periods during which we suspended service because an account was more than 15 days overdue, or because of a breach of our Terms of Service.
• Losses caused by an app store rejecting or removing an application for reasons outside our control, although we will keep working on the submission at no extra cost.
• Commercial outcomes. We do not guarantee a number of leads, bookings, downloads or a search ranking, and a result falling short of hope is not grounds for a refund.

06How to request a refund

1. Email billing@kingagencynetwork.com from an address on the account.
2. Include your company name, the invoice number or charge date, and a sentence about what you would like refunded and why.
3. We acknowledge within 1 business day and give you a decision within 5 business days.
4. Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Your bank or card issuer may take a few extra days to post it.

We refund to the original payment method only. We cannot send a refund to a different card or account, for fraud-prevention reasons.

07Failed and late payments

If a subscription payment fails we retry it and email the billing contact. If it is still unpaid after 15 days we may pause the service after written notice. Pausing is not cancellation: the subscription continues to accrue until you cancel it, and we restore service as soon as the balance is settled.

08Billing questions and disputes

If a charge looks wrong, please contact us before contacting your bank. Most billing questions are a misunderstanding about dates or scope and we can usually resolve them the same day. Filing a chargeback without contacting us first slows the process down for both of us and may lead to the account being suspended while the dispute is open. We will always provide the invoice, order form and delivery records needed to settle a dispute, whichever way it goes.

09Changes to this policy

We may update this policy. The version in force when you placed your order is the version that applies to that order. Updates are posted here with a new date and version number.

10Contact

King Agency LLC
Billing and refunds
Harrisonville
Missouri
United States
billing@kingagencynetwork.com
General: support@kingagencynetwork.com